Do Not Call & calling policy

1. Our internal do-not-call list

Vonta maintains a written internal do-not-call list. Any person who asks not to be contacted by us, or asks that their information not be sold or shared, is added to it promptly and kept on it for at least five years. We honor the request regardless of how it reaches us — phone, email, web form, a reply to a message, or a request made to one of our buyers and passed back to us.

Personnel involved in any outbound contact are trained on this policy before they make contact, and the policy is available to any person on demand at this page or by emailing support@vonta.ai.

2. What suppression runs before delivery

Every record is processed through the following before it is delivered:

• Internal suppression. Our own do-not-contact list, all revocations received through any channel, and all deletion requests — applied on the original pull and again on every repull.
• Known-litigator suppression. Serial TCPA plaintiffs and known litigator numbers are removed using a commercially maintained suppression list. This lowers exposure; it does not remove it.
• Telephone attribute checks. Carrier and line-type lookup, so wireless, landline and VoIP numbers are labeled rather than guessed at.
• No National DNC Registry suppression, unless you buy it. That pass is not part of the standard product. It is an optional paid add-on, chosen per line at checkout, and it runs only on the lines you bought it for. Section 3 explains how it works and what it still leaves you to do.

3. The National DNC Registry scrub is an optional add-on

Vonta does not perform a National Do Not Call Registry scrub as part of the standard product, on either product line. Unless you purchased the DNC scrub add-on on a given line, no record on it has been checked against the Registry. No record we deliver — scrubbed or not — is represented as cleared, compliant, or safe to call.

Where you do buy it, the line is sent to a licensed compliance vendor. The vendor holds the Registry access under its own subscription, runs the pass on our file and returns it suppressed; Vonta does not receive, hold or store Registry data at any point. The add-on is priced per record and recorded on your order, so what was and was not scrubbed is itemised on the order and in the delivery notice.

Buying the add-on does not discharge your own obligation. Scrubbing the Registry is the caller’s duty, not the data seller’s. Under 16 C.F.R. § 310.4(b)(3) it falls on the seller and the telemarketer placing the call, who must access the Registry under their own Subscription Account Number and re-scrub on their own cycle. The FTC does not permit a purchaser to discharge that obligation by relying on a vendor’s scrub — ours included. Before you call any file from us, scrubbed or unscrubbed, scrub it against the Registry under your own SAN, against every applicable state do-not-call list, and against your own internal list. Treat our pass as a second net and never as the first.

3.1 An opt-in origin does not change this

Our internet leads originate as a consumer opt-in: the consumer completed and submitted an online mortgage inquiry form. That is a fact about where the record came from. It is not a do-not-call exemption in your hands. The permission ran to the publisher that hosted the form and the sellers named on it at that moment; it does not transfer on resale, and it does not arise between the consumer and you merely because you bought the record.

The inquiry-based established-business-relationship exemption runs three months from the date of the inquiry under both 16 C.F.R. § 310.4(b)(1)(iii)(B)(ii) and 47 C.F.R. § 64.1200(f)(5) — shorter than four of the five age bands we sell. Several states recognize no inquiry-based exemption at all, or a shorter one. And no exemption of any kind relieves you of the duty under 47 C.F.R. § 64.1200(d) to keep a written do-not-call policy and to honor company-specific requests.

Whether an exemption reaches a given record is your determination to make with your own counsel, record by record. Vonta makes no representation that any exemption is available for any record, and you should not rely on us for that determination. We do not deliver, and do not warrant the existence or sufficiency of, any consent record, consent language, timestamp, IP address, TrustedForm or Jornaya certificate, unless a specific order says otherwise in writing.

4. Revocation and stop requests

Our records carry no consumer consent to begin with, so there is nothing for a homeowner to revoke as against us — but a homeowner can always tell us to stop selling their information and to delete it, and buyers who already hold the record are subject to the revocation rules. Under 47 C.F.R. § 64.1200(a)(10), effective 11 April 2025, a consumer may revoke consent by any reasonable means and it must be honored within ten business days. No seller may designate an exclusive method of revocation, and we do not — the opt-out form is the fastest route, not the only one.

When we receive a stop or revocation request touching a record, we:

• stop offering that record for sale immediately;
• add the individual to our permanent internal suppression list;
• notify every buyer who already received the record and require them to suppress it within ten business days; and
• keep the suppression record indefinitely, so the same information arriving later from a public-record refresh does not reintroduce the person.

5. What we ask of buyers

Every buyer agrees, as a condition of purchase, to the obligations set out in the terms of service and the data licensing agreement — including meeting every do-not-call obligation that applies to their own calling, maintaining their own internal do-not-call list, honoring revocations within ten business days, observing federal and state calling hours by the consumer’s actual time zone, and meeting any state telemarketer registration requirement that applies to them.

We terminate accounts over complaint patterns. We would rather lose a buyer than supply one who generates them.

6. State registries and stricter state rules

A number of states maintain their own do-not-call registries or impose consent standards, calling windows, registration or bonding requirements stricter than the federal baseline — including Florida, Oklahoma, Maryland, Washington, New Jersey, Michigan and Texas. Several cut off calling at 8:00 p.m. rather than 9:00 p.m., and in Michigan a late call can be a criminal misdemeanor.

Determining and meeting those obligations is the buyer’s responsibility. We flag states with heightened requirements in the lead selector as a courtesy, and that is a prompt to check, not a legal opinion.

7. Our own outbound marketing

Vonta’s own business-to-business outreach to mortgage professionals is itself regulated telemarketing. We do not autodial or mass text purchased or scraped mobile numbers, and we honor opt-outs from business contacts on the same terms as everyone else.

8. Making a request

To be added to our do-not-call list, to revoke consent, or to have your information deleted, use the opt-out and deletion form. It records the request, gives you a reference number, and starts our response clock immediately.

You can also email support@vonta.ai, write to us, reply to a message, or tell one of our buyers and have them pass it back. We do not designate an exclusive channel and we are not permitted to. No account is needed, there is no fee, and you do not have to give a reason. See also the privacy notice.