Do Not Call & calling policy

1. Our internal do-not-call list

Vonta maintains a written internal do-not-call list. Any person who asks not to be contacted by us, or asks that their information not be sold or shared, is added to it promptly and kept on it for at least five years. We honor the request regardless of how it reaches us — phone, email, web form, a reply to a message, or a request made to one of our buyers and passed back to us.

Personnel involved in any outbound contact are trained on this policy before they make contact, and the policy is available to any person on demand at this page or by emailing privacy@vonta.ai.

2. What suppression runs before delivery

Every record is processed through the following before it is delivered:

• Internal suppression. Our own do-not-contact list, all revocations received through any channel, and all deletion requests — applied on the original pull and again on every repull.
• Known-litigator suppression. Serial TCPA plaintiffs and known litigator numbers are removed using a commercially maintained suppression list. This lowers exposure; it does not remove it.
• Telephone attribute checks. Carrier and line-type lookup, so wireless, landline and VoIP numbers are labeled rather than guessed at.
• National DNC Registry suppression — under the buyer’s own SAN. Described below.

3. Why we cannot scrub the National Registry “for” you

Access to the National Do Not Call Registry requires a Subscription Account Number and a certification, made under penalty of law, that the Registry will be used solely to comply with the Telemarketing Sales Rule. The Rule prohibits a telemarketer from obtaining Registry access and then sharing the benefit of it with clients who have not paid their own fees — that is the cost-sharing prohibition at 16 C.F.R. § 310.8(c).

In plain terms: a lead vendor that scrubs under its own subscription and hands you the output is doing something the FTC has expressly said cannot be done. If a competitor offers you “DNC scrubbing included, no SAN required,” that is the offer.

What we do instead is run National Registry suppression as a service under your own SAN, which you provide during onboarding. Registry data is used for suppression only. It is never transferred to you, displayed to you, exported, or used to build, append, validate, enrich or price any list.

This does not discharge your own obligation. You must still scrub within your own 31-day cycle before calling.

4. Revocation and stop requests

Our records carry no consumer consent to begin with, so there is nothing for a homeowner to revoke as against us — but a homeowner can always tell us to stop selling their information and to delete it, and buyers who already hold the record are subject to the revocation rules. Under 47 C.F.R. § 64.1200(a)(10), effective 11 April 2025, a consumer may revoke consent by any reasonable means and it must be honored within ten business days. No seller may designate an exclusive method of revocation, and we do not.

When we receive a stop or revocation request touching a record, we:

• stop offering that record for sale immediately;
• add the individual to our permanent internal suppression list;
• notify every buyer who already received the record and require them to suppress it within ten business days; and
• keep the suppression record indefinitely, so the same information arriving later from a public-record refresh does not reintroduce the person.

5. What we ask of buyers

Every buyer agrees, as a condition of purchase, to the obligations set out in the terms of service and the data licensing agreement — including maintaining their own SAN and 31-day scrub cycle, maintaining their own internal do-not-call list, honoring revocations within ten business days, observing federal and state calling hours by the consumer’s actual time zone, and meeting any state telemarketer registration requirement that applies to them.

We terminate accounts over complaint patterns. We would rather lose a buyer than supply one who generates them.

6. State registries and stricter state rules

A number of states maintain their own do-not-call registries or impose consent standards, calling windows, registration or bonding requirements stricter than the federal baseline — including Florida, Oklahoma, Maryland, Washington, New Jersey, Michigan and Texas. Several cut off calling at 8:00 p.m. rather than 9:00 p.m., and in Michigan a late call can be a criminal misdemeanor.

Determining and meeting those obligations is the buyer’s responsibility. We flag states with heightened requirements in the lead selector as a courtesy, and that is a prompt to check, not a legal opinion.

7. Our own outbound marketing

Vonta’s own business-to-business outreach to mortgage professionals is itself regulated telemarketing. We do not autodial or mass text purchased or scraped mobile numbers, and we honor opt-outs from business contacts on the same terms as everyone else.

8. Making a request

To be added to our do-not-call list, to revoke consent, or to have your information deleted, email privacy@vonta.ai or use the contact form. No account is needed, there is no fee, and you do not have to give a reason. See also the privacy notice.